As Library staff, our service philosophy revolves around providing courteous, responsive, quality service to our citizens. We believe in putting the customer first, and that how we treat people is more important than anything else.


  • We respect our customers.
  • We seek innovations to benefit our customers.
  • We meet our customers' needs by providing accurate and up-to-date¬†information and materials.
  • We believe customers deserve efficient service from knowledgeable staff.
  • We listen to our customers and respond to their ideas and concerns with fairness and flexibility.
  • We recognize that quality staff is key to achieving our goals. We believe great internal customer service creates great external customer service.

Therefore we encourage:

  • Collaboration and open communication among staff.
  • Staff input, differing points of view, and creativity.
  • Continuing education, self improvement, and professional involvement. We encourage differing points of view, creativity, and risk-taking.

We thank you for the opportunity to serve you!

Management Team

Executive DirectorBruce Gay262-524-3681Send Mail
Assistant DirectorJohn Klima262-524-3688Send Mail
Head of Program Development & Community EngagementKori Hall262-524-3682Send Mail
Head of Technical ServicesCarolyn Peil262-524-3690Send Mail
Head of ReferenceAmy Welch262-524-3682Send Mail
Head of Children's ServicesKerry Pinkner262-524-3692Send Mail
Head of OperationsJames LaPaz262-522-7280Send Mail
Head of CirculationTherese Lyons262-524-3903Send Mail
Special Projects CoordinatorJoan Quinlan262-524-3694Send Mail
Finance AnalystCindy Braun262-524-3678Send Mail